NEWSLETTER

UK:  (+44) 01926 772217

FRANCE:  (+33) 05 49 22 81 27

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2019 © Within4Walls. All rights reserved

 


TERMS AND CONDITIONS



The use of this website and its services is subject to the following Terms and Conditions. Please read them carefully - they are there to inform you and protect our mutual interests. We may vary the Terms and Conditions for the use of these services from time to time and, for next visits to our site, it is your responsibility to check whether the Terms and Conditions have been revised. Use of this website after the date on which we post revised Terms and Conditions shall be deemed to constitute your acceptance of the revised Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, please stop using this site. 


PRICING 

 

All prices displayed are in € euros and refer to purchasing one single item as specified in the description.
Prices include or exclude delivery. We do not charge VAT/TVA on EU orders. Export orders outside the EU may incur local customs duties and charges which are to be paid by client.



ORDERING and PAYMENT
 

You can make a purchase using our online Order Forms or you can contact us with your order details by phone or email. As soon as your payment has been received, we will send you an invoice and order confirmation with all order and payment details.
We require cleared payment in order to start processing your order and any outstanding balances must be paid prior to delivery. Payment shall be deemed to have been received only when the full amount of the value of the goods as invoiced has been credited to our bank account without recourse or we have received the full amount in cash. We do not offer client or trade accounts - all orders are accepted on a pro forma basis only.

 

Online orders are taken through Stripe. We accept offline payments in cash, by cheque (French, € Euro) or by bank transfer, details of which will be provided once we receive your order request. Bank transfers require 3 working days, and cheque payments 5 working days for bank clearance and you will receive a formal order confirmation once your payment has cleared. Alternatively you can pay through Paypal and details will be provided at time of order. Offline payments by credit card can only be made in person. 


For items which have a lead time of up to 6 weeks, full payment will be taken at time of order. For bespoke orders made to your specific requirements, or for those with a lead time longer than 6 weeks, we require a 50% deposit payment with the remaining balance due before delivery. Please don't hesitate to contact us should you have any payment queries. 
 

We cannot accept orders from any person younger than 18 years of age without the consent of that person's parent or carer. 


PACKAGING AND DELIVERY

We deliver worldwide.
No matter how fragile the product, we assure you that every care will be taken to pack each order meticulously, using strong protective outer packaging and as much soft, shock-absorbing material as needed to protect against transit damage. Export orders are always securely wrapped, packed and, if required, crated for optimum protection. 

 

VINTAGE LIGHTING - In a move to save resources, orders for our Vintage Lighting will be packed using recycled and re-used materials wherever possible. 

 

Shipping and delivery charges are determined by the weight of the packed goods and the delivery destination. Wherever our prices include delivery, this will be for mainland EU only. For UK and export orders outside the EU, we will advise you of the applicable charges when we receive your enquiry. Delivery charges always include insurance to the value of your order.

 

You must sign for delivery of the goods on arrival and confirm that the contents are complete and in good order. Please sign 'unchecked' if you are not able to check the goods before signing; failure to do so will cause any transport insurance to become invalid.

Delivery times count from the moment your payment has cleared and you have received our Order Confirmation.
Delivery times vary according to the product and, especially where it concerns contemporary lighting, are entirely dependent upon manufacturing lead times. We will of course make every effort to keep to the delivery times as mentioned for each product but, due to the fact that many items are (hand)made to order, we hope you understand that we cannot guarantee a set delivery time. It may sometimes take longer than the estimated time for your order to be completed, but it is also very possible for your order to be ready earlier than estimated. If we cannot deliver your order within the estimated time, we will notify you and try to agree on another time for delivery. Additionally, courier services may face disruption.
Any time or date given by us must be treated as an estimate only, and we accept no liability for failure to deliver within these estimated delivery times, nor shall we be liable for any loss or damage whatsoever arising directly or indirectly from any delay in the delivery of your order.

Once your order is ready to be delivered, we will notify you by email. Should your order consist of multiple items, each item will be delivered as and when ready. In order to assure a smooth delivery process, we will need to disclose your contact telephone number to those in charge of delivery in case they need to contact you. 

A re-delivery charge will be made if a second delivery is necessary because: 

- you are not at home to receive your order at the pre-arranged delivery time, 
- your goods must be redelivered because they cannot fit into the premises without additional work or equipment, 
- your goods must be redelivered for any other reason. 

 

Once delivery has been made, we are not to be held liable for any damage due to incorrect or unsafe storing or handling of the goods. Installation and assembly of your order will be entirely your responsibility and we will not be held liable for damage to any incorrectly handled or incorrectly fitted products. For more complex, very large or bespoke products, we will be pleased to quote for a full installation service.


RETURNS 

You will love our products, we are absolutely sure! But in the highly unlikely event that you are not completely satisfied with your order, you must notify us strictly within 3 working days of delivery, detailing the reason for your dissatisfaction. No goods are to be returned to us without prior notification and without our strict authorisation. Goods which are unused, undamaged, in their original packaging and in immaculate condition, may be returned strictly within 14 working days from delivery. We unconditionally reserve the right not to refund if the goods are not returned in 'as new' condition. More specifically, we cannot accept returned items which fall into the following categories: 

 

  • any personalised goods or goods made to your specification, 

  • any items which have been used in any way and are no longer suitable for resale, 

  • any items which have been stained, damaged in the wash or wrongly treated, 

  • any packages where the postage is unpaid.


Unless there is a manufacturing fault, or they were damaged in transit (see Damaged Goods), authorised goods need to be returned to us at your own cost. Refunds are made for the cost of the goods excluding any Postage and Packing. The goods must be fully insured during transit and must be carefully and properly packed in the original packaging to prevent damage. Within4Walls cannot be held liable for any damages or losses in the return transit service. In general terms, the company who delivered your items to you should also be used for returns.
Please make sure the offered compensation for loss or damage covers the value of the goods to be returned.
If you are in any doubt, please contact us. 

For returns later than 14 working days from delivery, please note the following: 

 

  • For returned goods received by us between calendar days 15 and 21 after initial delivery to you, you will incur a 10% administration charge. 

  • For returned goods received by us between calendar days 21 and 28 after initial delivery to you, you will incur a 50% administration charge. 

  • Goods returned to us after 28 days will not be refunded. 


Many of our products are made-to-order goods of high value and the complexity of their production requires extended lead times. Orders for these goods are classed as Custom Orders, notice of which is given on the Product Page of each product. At our discretion we may accept the return of Custom Orders, but any shipping/delivery costs incurred by us as well as a minimum stocking fee of 10% will be deducted from your refund. Bespoke orders (items produced to your specific requirements) cannot be returned.

 

* VINTAGE LIGHTING - we do not accept returns for any of our vintage lighting.


EXPORT ORDERS 

Where an authorised return concerns a Custom Order consisting of items of high value, which were imported into France or exported from France specifically for your order and on your request, we reserve the right to deduct any shipping and delivery costs incurred by us from your refund. 
Where an order involves goods to be exported outside France, we guarantee that these goods will leave in perfect condition and full working order. However, once delivery has been made, we are not to be held liable for any damage due to incorrect or unsafe storing or handling of the goods. Installation and assembly of your order will be entirely your responsibility and we will not be held liable for damage to any incorrectly handled or incorrectly fitted products. For more complex, very large or bespoke products, we will be pleased to quote for a full installation service. 


CANCELLATIONS 

Our legal obligation to you, our customer, under the European Directive on (Distance Selling) Regulations, is to grant you the unconditional right to cancel your order from the date of the contract and up to the point where you have been contacted to arrange delivery and arrangements for delivery have been agreed. Should you make a cancellation before or beyond this point, we will deduct your refund with the amount of any delivery charges and/or cancellation penalties which we ourselves may have incurred as a direct result of your order cancellation. 
Many of our products are made-to-order goods of high value which may only be cancelled strictly within 1 week of ordering, as work on the product by then will have started. Any cancellations beyond this point will lead to your refund being deducted by the amount of any cancellation penalties which we have incurred as a direct result of the cancellation of your order. Cancellations should be made in writing. We will make a refund to you within 30 days of the cancellation. 


DAMAGED GOODS 

Should the product you ordered be incomplete, show a manufacturing fault or have been damaged in transit, you need to notify us in writing strictly within 3 days of delivery. Depending on the nature of your order, we can then either replace the defective product as soon as possible or offer you a full refund within 30 days. Where the defect or damage is readily visible, this should be highlighted at the time of delivery. We shall be under no liability whatsoever in respect of any defect caused by fair wear and tear, by negligence or wilful damage, by failure to follow our instructions or those given by the supplier, by alteration of the goods without our approval or by any other act of misconduct by third parties. 

 

* VINTAGE LIGHTING - full details of any signs of wear are provided with each product and by purchasing the product you deem to have fully accepted these imperfections. 


WARRANTY 

All new lighting products sold by us are warranted free from defects in material and workmanship.
In the very unlikely event that you should find goods to be defective in respect of materials or workmanship only, you need to notify us in writing within 3 days of delivery of the goods. We will investigate and examine the goods and to our discretion either replace the defective goods or refund the purchase price (see Damaged Goods). We will not be liable for any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act by you or through use of the goods not in accordance with the manufacturer’s instructions. 
We strongly advise you to employ professional tradesmen (e.g. electricians, carpenters, plumbers) with regard to the installation of goods of the type which need to be installed properly and safely in accordance with manufacturer’s instructions and codes of practice. Any installation that has not been carried out by a qualified professional will render any warrantees null and void.

 

* VINTAGE LIGHTING -  vintage products have had a former life and may show slight marks of use and wear, detailed information of which is clearly provided on the relevant web page and by purchasing the product you deem to have fully accepted these imperfections.


RISK and PROPERTY 

No property or title to goods shall pass to you unless and until the full amount of the value of the goods as invoiced has been credited to our bank account without recourse or we have received the full amount in cash. Risk of damage to or loss of the goods shall pass to you at the time of delivery or attempted delivery or, if you wrongfully fail to receive the delivery as arranged, at the time when we have tendered delivery of the goods. 


COMPLAINTS 

We want you to be completely satisfied with the products you purchase from us and the service we offer. If there is anything not to your satisfaction please let us know immediately so that we can act accordingly and effectively. We aim to respond to all complaints within 2 working days. 

We are by law obliged to inform you that any disputes between European consumers and traders can now be settled out-of-court through an Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) procedure. This new legislation on ADR and ODR will allow consumers and traders to resolve their disputes without going to court in an easy, fast and inexpensive way. 
The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It allows consumers to submit their contractual dispute and conduct the ADR procedure online and in any of the 23 official languages of the European Union. The ODR platform transmits disputes only to ADR bodies who are included in the national lists of ADR bodies that comply with the binding quality requirements established by the ADR Directive. Please go to http://ec.europa.eu/consumers/odr/ to read more.


CONFORMITY OF GOODS 

We take every possible care to make sure that the descriptions, specifications and colours of our products are correct. However, while the colour reproduction of the products is a very close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Due to the individual and often handmade nature of our products, slight colour and size variations are always possible. However, these variations will not alter the overall appearance or dimensions of the products. Although we aim to give you reliable and up-to-date product specifications and service information, the pages contained in this site may contain technical inaccuracies and typographical errors. Although closely monitored, the information in these pages may be updated from time to time and at times may be out of date. We accept no responsibility or liability for this. 


TAX 

We do not charge VAT/TVA on sales within the EU.

Export orders outside the EU may incur customs duties and charges which are for client's account.


PROVISION OF SERVICE 

We agree to provide you with the service in accordance with these terms and conditions. We cannot guarantee that the service will be provided fault-free and we do not undertake or warrant that the service will be free from defects. We may temporarily have to suspend the service either partially or completely for any reason. We will restore the service as soon as reasonably practicable after a suspension. We will not be liable to you for any loss which you incur as a result of any such suspension. The information contained in the material in this site is for information purposes only. We will not be liable for being prevented from carrying out our obligations as a result of any cause beyond our control (e.g. War, Flood, Strikes, Acts of God, Technical Failure etc) and we shall be relieved of our obligations and liabilities for as long as such fulfilment is prevented. 


COPYRIGHT 

The contents of our website pages, including but not limited to business name, logos, designs, images, photographs and pictures (save for those belonging to our suppliers) and all written materials are the intellectual property of Within4Walls and reproduction in any form is prohibited without our specific consent. Images provided to us by our suppliers and used by us for presentation/information purposes are the property of our suppliers and therefore their reproduction by you in any form is also prohibited. Within4Walls is not responsible for the contents of external web sites linking to or from this site. 


INDEMNIFICATION

You will be liable to indemnify us for all costs, expenses, claims, losses and damages including professional fees, properly incurred by us as a result of any breach of the terms and conditions of the contract by you. This will include any steps that we decide to take to remedy the breach.


ENTIRE AGREEMENT

These terms and conditions contain the whole agreement between the parties and supersedes any other written or oral agreement between the parties and the parties confirm that they have not entered into this agreement on the basis of any representations that are not expressly incorporated into this agreement.